Shifting From Deflection to True Customer Engagement
0:56
YouTubeConstellation Research
Shifting From Deflection to True Customer Engagement
Deflection isn't a strategy; it's a shortcut to irrelevance. When businesses focus on deflecting customers to save costs, they're pushing them straight to competitors or AI alternatives like ChatGPT. You become option A, B, or C on a list, losing all meaningful engagement. Pasquale DeMaio, VP at Amazon Connect, gets it. Agentic AI isn't just ...
23 views1 month ago
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