Hopper launches a powerful AI travel agent that can book flights, cancel trips, process refunds, and handle customer service ...

Over the last twenty years, data storage hasn’t changed much. Applications dictated how systems were built, and we responded ...

This workplace sitcom streaming on Hulu offers a hilarious takedown of working customer service in a capitalist world.

Call centers are increasingly automated, AI-driven, and outsourced—but there are ways to get results.

The company introduces a conversational AI interface designed to centralize enterprise tools, including customer relationship management (CRM).

Discover how Artificial Intelligence is transforming enterprise solutions and boosting efficiency. Read the exclusive ...

Acquisition of Marigold’s enterprise software business aligns with all of Zeta’s guiding M&A principles Expected to be accretive to adjusted EBITDA and free cash flow in year one Increases penetration ...

In an exclusive ETCIO webinar with IBM experts, leaders explored how AI agents are transforming procurement and IT—from ...

WHAT began 13 years ago as a means of survival for a single mother has today grown into a thriving small enterprise serving households, professionals, and ...

Companies to combine best-of-class data integration, data ingestion and enterprise-grade grounded AI agents to create the next level of digital customer experiences and first-line customer support ...

To determine the best AI chatbots for customer service, CNBC Select analyzed over a dozen services. We narrowed down our ...