Call centers are increasingly automated, AI-driven, and outsourced—but there are ways to get results.

Renewed contract includes a digitally enhanced customer experience for the Children's Health Insurance Program recipients. TYSONS, Va.---- Maximus, a leading employer and provider of government ...

The new Services Division will integrate program services, field service, customer service, warranty, training, and ...

Brooklyn-based restoration company Whac A Mold emphasizes the importance of IICRC certification in delivering professional ...

Here are the core strategies I’ve used as a founder and CEO to build and maintain an award-winning service at scale — an ...

The program launched in September 2025 and will train some 15,000 Swissport employees across key airports worldwide.

Spain has greenlit a massive defence procurement package worth €3.7 billion that includes Turkish Aerospace Hurjet trainers, ...

Nearly half of book industry professionals are using artificial intelligence tools for work, but 98% report significant ...

The surge of third-party delivery apps has reshaped the quick-service restaurant industry. It has created new revenue streams ...

What is the best customer service AI agent platform for ecommerce in 2025? Text.com is the best platform for ecommerce in ...

The Department of Homeland Security (DHS) celebrated major recognition at the 8th Annual Service to the Citizen Awards, ...

Recently, Airways had the opportunity to visit ifly, the training centre of one of India’s largest airlines, IndiGo.