This workplace sitcom streaming on Hulu offers a hilarious takedown of working customer service in a capitalist world.

As retailers adopt AI in customer service, the challenge goes beyond efficiency—it’s about trust. Customers expect fast, frictionless support, but also transparency, fairness, and fraud protection. In ...

Call centers are increasingly automated, AI-driven, and outsourced—but there are ways to get results.

Every business is in the hospitality business—because customers don't just remember what you did, they remember how you made them feel.

Dr. Francis Goh has been an innovator and technical expert a strategist, board member, leadership mentor and sought after ...

When we shop online, a chatbot answers our questions. A virtual assistant helps us track a package. And an AI system guides ...

Salesloft said a breach of its GitHub account in March allowed hackers to steal authentication tokens that were later used in a mass-hack targeting several of its Big Tech customers. Citing an ...

The company terminated customer service positions across the Netherlands, France and India in support functions. The 350 cumulative job cuts including 44 Australian positions were made after Atlassian ...

The Social Security Administration’s acting inspector general has opened a review of the agency’s call center wait times and its ability to deliver services to Americans. The investigation was ...

CINCINNATI — A Blue Ash shopper discovered that he wasn't receiving all the fuel points he earned, potentially costing him $40-60 per month in gas savings. Scott Loucks thought he was getting a great ...

A business customer who was told it could take two months and $7500 to decommission gas is one of a number who complained to complaint resolution provider Utilities Disputes (UDL) about gas ...

Fintech Smarsh announced today it has deployed Salesforce’s Agentforce platform to power AI agents for customer support. Smarsh is no stranger to agentic AI. The company specializes in providing ...