This workplace sitcom streaming on Hulu offers a hilarious takedown of working customer service in a capitalist world.

As retailers adopt AI in customer service, the challenge goes beyond efficiency—it’s about trust. Customers expect fast, frictionless support, but also transparency, fairness, and fraud protection. In ...

Call centers are increasingly automated, AI-driven, and outsourced—but there are ways to get results.

Every business is in the hospitality business—because customers don't just remember what you did, they remember how you made them feel.

Dr. Francis Goh has been an innovator and technical expert a strategist, board member, leadership mentor and sought after ...

When we shop online, a chatbot answers our questions. A virtual assistant helps us track a package. And an AI system guides ...