To determine the best AI chatbots for customer service, CNBC Select analyzed over a dozen services. We narrowed down our rankings and categorized them by best for sentiment analysis, best for free ...

Call centers are increasingly automated, AI-driven, and outsourced—but there are ways to get results.

This workplace sitcom streaming on Hulu offers a hilarious takedown of working customer service in a capitalist world.

Every business is in the hospitality business—because customers don't just remember what you did, they remember how you made them feel.

Here are the core strategies I’ve used as a founder and CEO to build and maintain an award-winning service at scale — an approach that has set us apart from competitors with much larger teams and ...

When we shop online, a chatbot answers our questions. A virtual assistant helps us track a package. And an AI system guides us through a return of our goods.

Dr. Francis Goh has been an innovator and technical expert a strategist, board member, leadership mentor and sought after public speaker. Today he spends his career advising customers and fellow ...

Deliver consistent omnichannel CX by unifying customer profiles, orchestration and knowledge, and using call center QA to coach behaviors that reduce effort and resolve issues on the first contact.

As retailers adopt AI in customer service, the challenge goes beyond efficiency—it’s about trust. Customers expect fast, frictionless support, but also transparency, fairness, and fraud protection. In ...

A credit card with good customer service makes life a lot easier. Find one that's right for you on our list of the credit cards with the best customer service.