With the time it takes from query to resolution, new research commissioned by Australian insurance company Youi[1] has uncovered that human connection and clear communication are critical for a ...

US lawmakers are investigating Airbnb and AI firm Anysphere over their use of Chinese AI models, citing national security ...

Endurance has earned back-to-back recognition for customer service in 2026, named "Organization of the Year" by the Business ...

A dataset attributed to Amtrak appeared on Have I Been Pwned, reportedly exposing customer emails, names, addresses and ...

Home Depot is letting go of a traditional store feature and introducing a new customer support system. The retailer is ...

Crewe Seat is celebrating being named as winner of the Sales Customer Experience category at the annual Seat Retailer Awards.

The software outsourcing company earns the IAOP Global Outsourcing 100® All Star distinction and a Customer Excellence Award from the Business Intelligence Group. MIAMI, April 28, 2026 (GLOBE NEWSWIRE ...

A man in Pierce County was trying to get help because of an issue on Facebook.

Cost and affordability are playing an increasingly important role in the aftermarket service experience, according to the JD ...

Report from Elizabeth Warren calls Trump administration cuts to Social Security Administration ‘catastrophic’ ...

A lesser-known appliance brand outperforms major names in customer satisfaction, but a closer look at real reviews reveals a ...

Trust, ease of banking, and customer service will continue to remain the key priorities of the bank even as we focus on MSME ...