Sinch reports AI is transforming customer service, shifting focus from conversation volume to value, emphasizing continuity ...

NEW YORK, April 30 (Reuters) - Technology startup Netomi has raised $110 million in a Series C funding round led by Accenture ...

Spirit Airlines is set to announce in the coming hours that that it will halt flying as of 3 am ET Saturday, according to two ...

With the time it takes from query to resolution, new research commissioned by Australian insurance company Youi[1] has uncovered that human connection and clear communication are critical for a ...

The Customer Experience Platform now includes purpose-built agents to build, run, and continuously optimize AI-driven ...

Oportun (Nasdaq: OPRT), a mission-driven financial services company, announced that it has been honored by USA Today as one of America’s Best Customer Service in Financial Services of 2026. Oportun ...

Travel South Dakota, in partnership with the South Dakota Retailers Association, will host its annual free Spring Customer Service Seminars May 5-7 in five communities across South Dakota.

A dataset attributed to Amtrak appeared on Have I Been Pwned, reportedly exposing customer emails, names, addresses and ...

Cost and affordability are playing an increasingly important role in the aftermarket service experience, according to the JD ...

Cresta CEO Ping Wu joins 'Squawk Box' to discuss the company's human & AI hybrid model, who Cresta's corporate customers are, ...

A man in Pierce County was trying to get help because of an issue on Facebook.

US lawmakers are investigating Airbnb and AI firm Anysphere over their use of Chinese AI models, citing national security ...