With the time it takes from query to resolution, new research commissioned by Australian insurance company Youi[1] has uncovered that human connection and clear communication are critical for a ...

Appalachia Provisions Café is an initiative of the West Virginia Schools for the Deaf and the Blind to give disabled students ...

US lawmakers are investigating Airbnb and AI firm Anysphere over their use of Chinese AI models, citing national security ...

SmartCustomer reports on Mother's Day flower scams, highlighting issues like missing bouquets, bait-and-switch tactics, and ...

A dataset attributed to Amtrak appeared on Have I Been Pwned, reportedly exposing customer emails, names, addresses and ...

A new Anthropic study ranks the jobs most at risk from AI automation. Here are the top jobs, plus the study's takeaway on ...

Crewe Seat is celebrating being named as winner of the Sales Customer Experience category at the annual Seat Retailer Awards.

A man in Pierce County was trying to get help because of an issue on Facebook.

A $40,000 salary works out to about $19 an hour: a lower-middle wage range for careers like delivery drivers, bank tellers, ...

After an unexpected console update and customer service conversation, it was expected that PlayStation 5 users would lose ...

American Airlines is turning around customer satisfaction scores with targeted investments where the impact is immediate.

Financial institutions are moving quickly on AI. Banks, insurers, payment firms, fintech platforms, and capital-market ...