Call centers are increasingly automated, AI-driven, and outsourced—but there are ways to get results.

The Pennsylvania Turnpike Commission has introduced Miles, an AI-powered chatbot, to enhance customer service on its website.

Augustinus Bader is another worthy splurge, and in a few uses, you'll understand why. The Rich Cream utilizes a proprietary blend of TFC8, which features squalane, argan, sunflower seed, and evening ...

Scammers are setting up fake toll-free helpline numbers to trap unsuspecting callers searching for customer care. One wrong call can lead to major financial losses, and total compromise of your device ...

RiverLink is changing its customer service provider due to persistent invoicing issues and long hold times. LOUISVILLE, Ky. — RiverLink is swapping out who handles their customer service, citing that ...

A few years ago, I was advising a subscription software company that hit a wall with customer support. Tickets were piling up, first response times had stretched past 48 hours, and the team was ...

Smarsh has launched an AI-enabled experience on Smarsh Central, its award-winning digital support platform, for a select group of customers and partners. Powered by Agentforce, this innovation will be ...

Cybersecurity company Zscaler warns it suffered a data breach after threat actors gained access to its Salesforce instance and stole customer information, including the contents of support cases. This ...