Tony Taylor is looking to leave a legacy for his family. The entrepreneur invested thousands of dollars in his mobile ...

"At what point are we taking the human out of Human Services?" asked Matthew Gunnip, president of SEIU Local 580.

WASHINGTON, DC – The Federal Communications Commission has launched a sweeping proposal to push call center jobs back to the United States, tighten customer service standards, and crack down on ...

Taiwan Semiconductor is a giant chip maker with great growth prospects. Concentrix is facing some challenges, but offers a ...

The Philippines' call centre hub status faces jeopardy as poor literacy among children sparks fears of eroding the country's ...

THE Philippine call center industry is a juggernaut, employing over a million and generating billions in revenue. Its workers’ voices are a familiar sound for callers from aroun ...

The Federal Communications Commission voted Thursday to look into the use of offshore call centers and ways to require phone operators to be proficient in “American Standard English.” The FCC is ...

The Federal Communications Commission advanced a plan to bring outsourced call center jobs back to the U.S., voting Thursday to open the proposal to public comments and paving the way to adoption ...

Spectrum is closing its call center in Appleton, according to a Charter Communications notice on March 18 to the Wisconsin Department of Workforce Development. The notice to DWD said Spectrum, the ...

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The Federal Communications Commission is preparing to vote this month on a proposal that would put offshore call center practices squarely in the regulatory spotlight, with potentially significant ...

NEWARK, Calif., March 05, 2026 (GLOBE NEWSWIRE) -- Concentrix Corporation (NASDAQ: CNXC), a global technology and services leader, today announced plans to release its first quarter 2026 financial ...