THE Philippine call center industry is a juggernaut, employing over a million and generating billions in revenue. Its workers’ voices are a familiar sound for callers from aroun ...

Detailed price information for Concentrix Corp (CNXC-Q) from The Globe and Mail including charting and trades.

The Philippines' call centre hub status faces jeopardy as poor literacy among children sparks fears of eroding the country's ...

One of the best things about landing a legitimate remote job with a real company is that you can get the same benefits a ...

In healthcare, where the cost of care is rising, organizations can’t afford to drive patients away due to inefficient systems ...

Bringing customer service functions under one coordinated system creates a more seamless service hub that leads to more satisfied customers and a healthier bottom line.

MUMBAI, (IANS) – The streaming documentary ‘Bogus Phone Operators’ unravels one of the biggest call center scams in India. The documentary exposes the ‘Thane Call Center Scam’ and goes behind the ...

WASHINGTON, DC – The Federal Communications Commission has launched a sweeping proposal to push call center jobs back to the United States, tighten customer service standards, and crack down on ...

Simply Contact, a multilingual customer support provider managing more than 10 million customer interactions annually, ...

T-Mobile will lay off 200 employees permanently from its call center off Lee Highway in Chattanooga, effective June 8, ...

ISLAMABAD: The federal government of Pakistan has granted a complete exemption to call centers from operating hour restrictions imposed during the ongoing energy crisis, providing significant relief ...

Quarterly earnings results are a good time to check in on a company’s progress, especially compared to its peers in the same ...