“People analytics has been around for a while,” says Rebecca Wettemann, founder, CEO, and principal analyst of Valoir, who notes that in the HR domain, analytics has largely been restricted to ...

Cultural intelligence (CQ) is the ability to recognize, understand, and adapt to cultural differences in values, behaviors, and expectations. For CRM, this skill transforms how companies engage ...

Businesses that actually do offer personalization well reap the rewards in increased customer loyalty and retention. On the flip side, companies that fail to provide personalized experiences or that ...

PolyAI’s voice agents are designed to create seamless, humanlike interactions. They are built on a conversational AI architecture that includes generative AI, natural language understanding, dialogue ...

NiCE’s CXone Mpower has also unlocked business insight that 2degrees didn’t have before, Anderson says. “We had used a crisis interaction analytics model. Having access to the auto- sum­marizations ...

WestCX has added Rich Communication Services (RCS) and Dynamic QR capabilities through its TeleVox and Mosaicx brands.

Sprinklr's new solutions and capabilities include the following: ...

Eltropy, providers of a digital conversations platform for community financial institutions (CFIs), today announced exclusive early access to Rich Communication Services (RCS).

Talkdesk has introduced Talkdesk for Microsoft Teams, a certified integration between Talkdesk and Microsoft Teams, and has made Talkdesk Customer Experience Automation (CXA) available through the ...

The Trade Desk is launching Audience Unlimited, a major upgrade to the marketplace for third-party data within digital advertising. Audience Unlimited leverages artificial intelligence to score data ...

ServiceNow today unveiled AI Experience, a unified, conversational front door to enterprise artificial intelligence. With its context-aware interface, AI Experience unites people and AI in a ...

Jasper, a content automation platform provider, is partnering with Braze, a customer engagement platform provider, to help marketing teams create, personalize, and deliver campaigns. The integration ...