Call centers are increasingly automated, AI-driven, and outsourced—but there are ways to get results.

It has raised concerns that some offers of cash settlements from insurers may not be in consumers’ best interests.

KANSAS CITY, Mo. — The Internal Revenue Service (IRS) is holding a hiring event to fill more than 220 vacancies at its Kansas City, Kansas, service center. This event is open to the public. The event ...

Salesforce CEO Marc Benioff has confirmed a major restructuring of the company’s workforce, cutting 4,000 support staff as artificial intelligence takes on a larger share of customer-facing operations ...

Fintech Smarsh announced today it has deployed Salesforce’s Agentforce platform to power AI agents for customer support. Smarsh is no stranger to agentic AI. The company specializes in providing ...

SpaceX just shook smartphone world, as direct-to-cell gets a 5G boost in $17b deal No extra hardware or modifications required: certain iPhone and Android models can connect directly to the Starlink ...

Elon Musk’s SpaceX has agreed to acquire 50 MHz of wireless spectrum and mobile satellite service spectrum licenses from EchoStar for use in the Starlink satellite network. EchoStar will sell its ...

Augusta Precious Metals tops the Gold IRA companies in 2025. It earns that position through trust, transparent fees, and solid retirement safeguards. The company skips aggressive sales. It delivers ...

Experts warn the proposal could disproportionately impact Indian IT firms and accelerate offshoring of tech jobs.

Credit Direct offers personal loans through a proprietary underwriting process. The company matches customers with loan offers internally and also has a network of 15 to 20 other lenders. It ...

Starlink, the SpaceX-owned satellite giant, has reached a $17 billion deal to acquire communication spectrum from Echostar Corp. to beef up its mobile coverage worldwide. The cash and stock deal ...