Here are the core strategies I’ve used as a founder and CEO to build and maintain an award-winning service at scale — an ...

At AT&T, we’ve learned that customer obsession is the North Star guiding every decision, every innovation, every interaction.

The credit card company stresses employee buy-in and works to avoid vendor lock-in as it deploys gen AI and machine learning ...

South Korea has launched its most ambitious sovereign AI initiative yet, as the nation's major tech players like LG and SK ...

SINGAPORE - Media OutReach Newswire - 1 September 2025 - Leading health insurance provider AIA Singapore today announced that it has engaged Singapore Airlines Academy, the training arm of Singapore ...

Whereas a call centre employee might bend the rules of a 30-day return policy by a day ... Wigdor said companies developing AI chatbots also need to be careful not to replicate the flaws inherent to ...

John Lee says in policy address that artificial intelligence should be developed as an industry and integrated with various ...

In aviation terminology, a no-show is when a passenger fails to board their flight without cancelling or rescheduling beforehand. Read on.

A customer service expert has been appointed as the director of operations of Guernsey's Revenue Service with responsibility ...

Deliver consistent omnichannel CX by unifying customer profiles, orchestration and knowledge, and using call center QA to ...

Employees aren’t afraid of AI itself; they’re afraid of how leaders might use it, particularly to replace jobs.

Market Basket is wildly affordable, but even the most loyal shoppers wonder: How does the beloved New England grocery store ...