Here are the core strategies I’ve used as a founder and CEO to build and maintain an award-winning service at scale — an ...

The credit card company stresses employee buy-in and works to avoid vendor lock-in as it deploys gen AI and machine learning ...

From data protection to fraud prevention, cybersecurity is central to CSR. Learn how to align security with social ...

The FTC says Amazon tricked customers into signing up for Prime subscriptions and made it difficult to cancel.

Deliver consistent omnichannel CX by unifying customer profiles, orchestration and knowledge, and using call center QA to ...

Learn to automate your AI agency with a dynamic workflow that eliminates redundancy, boosts efficiency, and ensures scalability.

Encrypting sensitive information before uploading it to the cloud is one of the best methods to protect your data. By using ...

The state approved a nationally first-of-its-kind plan to create a lightly regulated spinoff to fund data center projects at ...

AI can fix the drag felt by citizens when accessing multiple government agencies, but only if we design it with ongoing human accountability.

AI isn't just forcing businesses to adapt quickly. It’s also providing the very means to achieve that change. So how do you ...

“A prolonged government shutdown would bring uncertainty for over 5 million California families receiving CalFresh benefits.

Kathlene Kelley was one of the women who spoke with KOIN 6 News about what they called predatory skin care sales tactics ...