Here are the core strategies I’ve used as a founder and CEO to build and maintain an award-winning service at scale — an ...

VANCOUVER, BC, Sept. CNW/ - Comm100, the AI-powered customer engagement platform trusted by leading enterprise organizations, is proud to unveil three intelligent solutions that eliminate operational ...

The program launched in September 2025 and will train some 15,000 Swissport employees across key airports worldwide.

The new Services Division will integrate program services, field service, customer service, warranty, training, and ...

The Chief Executive Officer (CEO) of Ghana Tourism Development Company (GTDC), Prof Kobby Mensah, has highlighted a critical need for improved service delivery within the country’s hospitality sector ...

Communities succeed when they are intuitive and appealing. Today's users expect modern features: chats, group rooms, events, ...

The Institute of Banking Personnel Selection (IBPS) released the Pre-Examination Training (PET) admit card for Clerk ...

At first glance, a pharmacy visit might seem routine: a quick stop to pick up a prescription, a box of vitamins, or some ...

JW: The very short answer to that question is we listen to the customer, we have of ways to hear the customer, whether that’s ...

Deliver consistent omnichannel CX by unifying customer profiles, orchestration and knowledge, and using call center QA to ...

Companies are already seeing measurable benefits and ROI from GenAI in the form of faster decisions, smarter workflows and ...

Oklahoma Department of Public Safety and U.S. ICE officials conducted a three-day enforcement effort at an I-40 port of entry ...