Here are the core strategies I’ve used as a founder and CEO to build and maintain an award-winning service at scale — an ...

To determine the best AI chatbots for customer service, CNBC Select analyzed over a dozen services. We narrowed down our ...

Call centers are increasingly automated, AI-driven, and outsourced—but there are ways to get results.

A new report also suggests that half of the companies planning drastic cuts and replacing workers with AI will drop their ...

The Pennsylvania Turnpike announced its newest tool, intended to make customer service easier to connect with the turnpike.

Windows of Wisconsin, a family-owned window and door replacement specialist serving Wisconsin homeowners for 27 years, ...

Utilities face increasing challenges from service disruptions, rising costs, and fraud threats. Implementing AI solutions ...

The Pennsylvania Turnpike Commission has introduced Miles, an AI-powered chatbot, to enhance customer service on its website.

“I’m writing to ask for your help with a consumer issue involving Aer Lingus ,” begins a mail from Mary. “This involves a ...

"They scoffed, stood up, and threw out the tea, still almost completely full, into our trash. As they stormed out the door, ...

What is the best customer service AI agent platform for ecommerce in 2025? Text.com is the best platform for ecommerce in ...

Charlie Kirk was an example for all Cal Thomas did not give the complete quote made by Trump about Charlie Kirk’s murder and ...