Here are the core strategies I’ve used as a founder and CEO to build and maintain an award-winning service at scale — an approach that has set us apart from competitors with much larger teams and ...

Call centers are increasingly automated, AI-driven, and outsourced—but there are ways to get results.

To determine the best AI chatbots for customer service, CNBC Select analyzed over a dozen services. We narrowed down our rankings and categorized them by best for sentiment analysis, best for free ...

Overview Canadian small businesses are adopting AI to save time, reduce costs, and compete smarter in 2025.Tools like ChatGPT, Zapier, and Pictory offer automat ...

Deliver consistent omnichannel CX by unifying customer profiles, orchestration and knowledge, and using call center QA to coach behaviors that reduce effort and resolve issues on the first contact.

Zoom CEO Eric Yuan has shared practical tips for running smoother video meetings, signaling renewed attention on meeting quality as remote and hybrid work settle into routine. The advice, offered this ...

I've been writing and editing stories for almost two decades that help people use technology and productivity techniques to work better, live better, and protect their privacy and personal data. As ...

Hate it when a YouTube video ends with a bunch of recommendations? Luckily, YouTube is introducing a feature to hide those so the content can appear clearer.