To determine the best AI chatbots for customer service, CNBC Select analyzed over a dozen services. We narrowed down our ...

Call centers are increasingly automated, AI-driven, and outsourced—but there are ways to get results.

This workplace sitcom streaming on Hulu offers a hilarious takedown of working customer service in a capitalist world.

A new report also suggests that half of the companies planning drastic cuts and replacing workers with AI will drop their ...

What is the best customer service AI agent platform for ecommerce in 2025? Text.com is the best platform for ecommerce in ...

Altman has said that he is “confident” that AI will first replace customer service jobs as it changes the job market.

Here are the core strategies I’ve used as a founder and CEO to build and maintain an award-winning service at scale — an ...

When we shop online, a chatbot answers our questions. A virtual assistant helps us track a package. And an AI system guides ...

SEASON. HY-VEE EMPLOYEE IN IOWA IS GOING ABOVE AND BEYOND WITH HER HELPFUL SMILE. YES, AS SHE WALKED INTO WORK THIS MORNING, SHE WAS GREETED WITH A BIG SURPRISE. SHE LOOKS SHOCKED. JULIE HEADLEY IS ...

Fintech Smarsh announced today it has deployed Salesforce’s Agentforce platform to power AI agents for customer support. Smarsh is no stranger to agentic AI. The company specializes in providing ...

Klarna has been reassigning employees to customer support after being placed in its talent pool. CEO Sebastian Siemiatkowski said in February that "nothing will be as valuable as humans." Engineers ...

The launch marks the first step in a company-wide transformation aimed at integrating AI to support both sales and service functions. Built on a scalable model, the technology is designed for ...