A new report also suggests that half of the companies planning drastic cuts and replacing workers with AI will drop their ...

Call centers are increasingly automated, AI-driven, and outsourced—but there are ways to get results.

With the increasing usage of AI, a major concern is whether it will take away many people's jobs. Here's what we know about ...

Windows of Wisconsin, a family-owned window and door replacement specialist serving Wisconsin homeowners for 27 years, ...

Billionaire tech boss Marc Benioff isn’t the only one replacing customer service and sales roles with AI—Klarna and Microsoft ...

Artificial intelligence could speed up job change, with customer service agents first to be affected, OpenAI CEO says.

Altman has said that he is “confident” that AI will first replace customer service jobs as it changes the job market.

Sam Altman predicts AI will disrupt the job market, starting with customer service positions, accelerating a historical rate of job turnover.

Strategic pricing reduces acquisition waste, builds trust faster and moves leads through your funnel more efficiently.

Investing.com -- Best Buy Co. (NYSE:BBY) is reducing its workforce across multiple departments, including its Geek Squad technical support team, Bloomberg reports.

OpenAI's new benchmark shows Claude and GPT-5 matching human experts at real work tasks. The worst part? Models improved 300% ...