Dr. Francis Goh has been an innovator and technical expert a strategist, board member, leadership mentor and sought after public speaker. Today he spends his career advising customers and fellow ...
Market volatility doesn't have to mean customer relationship chaos. It's precisely during these uncertain times exceptional CX teams separate themselves from the pack.
The shift to intelligent CX represents a fundamental evolution from viewing AI as a collection of tools to seeing it as the nervous system of customer experience.
Digital experiences have come a long way, but technology can’t replace in-store shopping, especially for specialty retail stores. “Stores are valuable assets,” Jon Copestake, EY Global consumer senior ...
Marketing, Kotak Mahindra Bank, says each customer insight is a key opportunity for banks to innovate and stay competitive in a rapidly evolving market ...
Hyperscale platforms and GenAI enable companies to leverage their unique IP and data to build tailored digital products, moving beyond off-the-shelf solutions.
Deliver consistent omnichannel CX by unifying customer profiles, orchestration and knowledge, and using call center QA to coach behaviors that reduce effort and resolve issues on the first contact.
Love & Hip Hop Atlanta star Karlie Redd celebrated the grand opening of her new restaurant, Red Room Bistro, on Sunday (Sept. 28) in Atlanta. The reality TV star commemorated the moment with her ...
Create career pathways where employees can move into new roles that emerge from AI adoption. Role clusters, bridge roles, internal talent marketplaces and cross-functional projects are all ways to ...
According to the National Retail Federation, holiday sales increased 4% in 2024 to a record $994 billion during November and December alone. That make-or-break moment for the retail industry proves ...
Alchemer LLC, a provider of customer experience and voice-of-the-customer software, recently acquired Chatmeter, a customer-intelligence platform for multi-location businesses.
Elevate your business identity with small business branding strategies. Uncover secrets to enhance and transform your brand today!
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