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THE Philippine call center industry is a juggernaut, employing over a million and generating billions in revenue. Its workers’ voices are a familiar sound for callers from aroun ...

The Philippines' call centre hub status faces jeopardy as poor literacy among children sparks fears of eroding the country's ...

One of the best things about landing a legitimate remote job with a real company is that you can get the same benefits a ...

In healthcare, where the cost of care is rising, organizations can’t afford to drive patients away due to inefficient systems ...

The Federal Communications Commission voted Thursday to look into the use of offshore call centers and ways to require phone operators to be proficient in “American Standard English.” The FCC is ...

New Delhi: The United States Federal Communications Commission (FCC) voted on Thursday to initiate a formal proceeding designed to "onshore call center jobs and establish English language proficiency ...

MUMBAI, (IANS) – The streaming documentary ‘Bogus Phone Operators’ unravels one of the biggest call center scams in India. The documentary exposes the ‘Thane Call Center Scam’ and goes behind the ...

The Federal Communications Commission advanced a plan to bring outsourced call center jobs back to the U.S., voting Thursday to open the proposal to public comments and paving the way to adoption ...

WASHINGTON, DC – The Federal Communications Commission has launched a sweeping proposal to push call center jobs back to the United States, tighten customer service standards, and crack down on ...

T-Mobile will lay off 200 employees permanently from its call center off Lee Highway in Chattanooga, effective June 8, ...

The FCC is setting its sights on wireless carriers again, now looking to upend customer service operations. In early March, FCC Chairman Brendan Carr announced that the agency would address how phone, ...