MUMBAI, (IANS) – The streaming documentary ‘Bogus Phone Operators’ unravels one of the biggest call center scams in India. The documentary exposes the ‘Thane Call Center Scam’ and goes behind the ...

WASHINGTON, DC – The Federal Communications Commission has launched a sweeping proposal to push call center jobs back to the United States, tighten customer service standards, and crack down on ...

Quarterly earnings results are a good time to check in on a company’s progress, especially compared to its peers in the same ...

The contact center landscape has undergone a seismic shift in recent years, driven largely by advancements in autonomous ...

Agents can easily launch the new solution from their desktops through the Zoom Workplace app, Miller notes. And with built-in ...

A whistleblower exposed how the Phoenix Center allegedly manipulated HIV testing for funds, leading to a state investigation.

AWS acquired NLX to bring no-code conversational AI into Amazon Connect — targeting the engineering bottleneck slowing enterprise CCaaS deployments.

One of my favorite scenes from the 1980s sitcom “Mama’s Family” was when Thelma “Mama” Harper’s daughter-in-law, Naomi, ...

The artificial-intelligence boom has hit a funding snag, compounding power constraints and a growing public backlash against data centers. Find insight on Texas Instruments, BE Semiconductor, Comcast ...