Every business is in the hospitality business—because customers don't just remember what you did, they remember how you made them feel.

Ever wonder which restaurant chains you'll get the best service at? We scoured the internet to find out which ones customers ...

A new report also suggests that half of the companies planning drastic cuts and replacing workers with AI will drop their ...

Tesla’s customer service reputation is mixed, with a large proportion of Tesla owners reporting being dissatisfied.

People will forget what you said, people will forget what you did, but people will never forget how you make them feel” (Maya ...

NetReputation has a well-earned reputation for being one of the best reputation management companies around. As such, we've ...

When we shop online, a chatbot answers our questions. A virtual assistant helps us track a package. And an AI system guides ...

Britain’s only 100% renewable electricity supplier, Good Energy, has been ranked the top UK energy company for customer ...

Altman has said that he is “confident” that AI will first replace customer service jobs as it changes the job market.

Canada Border Services Agency says the service outage at its primary inspection kiosks has been resolved after causing delays ...

Age is just a number with these senior-friendly companies that value experience, offer flexibility, and provide opportunities ...

This isn’t just about being nice. Customers can sense when they’re genuinely valued versus when they’re being managed. That feeling drives every decision they make about whether to stay, whether to ...