The board-by-group method isn't the most efficient way for passengers to get on a plane, but it does earn the airlines some ...

Frequent flyer says carry-on dispute with gate agent escalated, raising questions about airline enforcement.

And he's far from the only one complaining.

Southwest Airlines needs to do some major damage control to "win back" the hearts of formerly loyal passengers who feel ...

The incident took place on a flight from Houston to Dallas on March 10 ...

Ruby Cosby says a Southwest agent refused to let her board without buying an additional ticket due to her size ...

Southwest Airlines said tweaks to its boarding process and new overhead bins should make trips smoother for passengers.

Authorities say a man is now in custody after becoming unruly while boarding a Southwest flight at Miami International<a ...

Southwest Airlines' new boarding process may be just like all the other airlines now, but it's still taking the carrier and its customers some time to adjust. As Southwest shifted to assigned seats ...

*Southwest Airlines is losing another loyal customer, and this one is making his exit very publicly. Former Pittsburgh ...