Our team tests, rates, and reviews more than 1,500 products each year to help you make better buying decisions and get more from technology. Help desk software needs to pack a lot of firepower to ...

With COVID-19 keeping people home, most VoIP services have gone from running over a single, central corporate network to potentially dozens of home networks. That means a lot more work for IT. Here's ...

Cable & Wireless is widening its range of corporate Internet telephony products by launching a voice over IP (VoIP) service for UK businesses. It will be called Cable & Wireless IP Voice and the ...

Marguerite Reardon started as a CNET News reporter in 2004, covering cellphone services, broadband, citywide Wi-Fi, the Net neutrality debate and the consolidation of the phone companies. Broadband ...

Landline phone services are slowly but surely going the way of the dinosaur, with more individuals relying solely on their mobile devices for making calls. Businesses, however, have continued to rely ...

All products featured here are independently selected by our editors and writers. If you buy something through links on our site, Mashable may earn an affiliate commission. Small businesses have to ...

Today seems to be a slower day in Search Engine News so with rumors spreading this week about Google getting into VoIP phone service and with AOL, Yahoo, and MSN already in the running with testing ...

Communication is an essential part of doing business online, from the simplest calls and text messages to large-scale video conferences involving dozens or even hundreds of people. Unfortunately, most ...

Voice over internet protocol is by no means a new technology; companies have been using it for years. But for many small and midsize businesses, the shift to VoIP is a road not yet traveled. The ...

A look at the VoIP industry’s most pressing issues, including SIP interoperability, TDM-to-SIP transition services and VoIP security issues. VoIP services are rapidly becoming the bread and butter of ...

I've been reading a new article called The Growing Pains of VoIP: Managing Customer Care. It's in this month's edition of Billing World and OSS Today magazine. When it comes to customer service, some ...

City of Industry, Calif. — American Telecom Services (ATS) will offer its first DECT cordless phone for use with Lingo’s VoIP service in the first quarter of 2007, the company said. The ATS X10001P ...