NEW YORK--(BUSINESS WIRE)--Glia, the leader in customer interaction technology, today announced Glia Virtual Assistant (GVA) Learning 360, a first-of-its-kind AI solution that learns how a contact ...

San Francisco, California, February 11th, 2026, ChainwireHuman API has exited stealth and unveiled its solution for ...

My focus here is specifically on how the term “agent” is used in the contact centers, where it has unequivocally meant human agents – people who dealt directly with other humans, namely customers. The ...

Contact center agents have tough jobs – talking to people who are confused or frustrated and trying to solve their concerns while also maintaining a position as the public face of the company and also ...

AI agents and trusted AI-enabled human experts available in Intuit QuickBooks assist businesses with saving time, making smarter decisions, and driving better money outcomes A more powerful QuickBooks ...

The next phase of consumer interaction with AI technology will move far beyond chatbots, according to a panel of AI experts speaking at CES on Monday ahead of its official Jan. 7 kickoff. AI agents, ...

Imagine a world where your digital assistant not only understands your words but also senses your emotions, responding with empathy and insight. This isn’t a distant dream; it’s the exciting frontier ...

Genesys introduces a new “agentic virtual agent” powered by Large Action Models (LAMs), which is designed to complete customer service tasks across enterprise systems rather than only respond to ...

Human API launches platform where AI agents hire humans for real-world tasks, bridging digital work with physical execution.

AI agents have become essential across industries—powering virtual assistants, automating workflows and enhancing decision making in fields such as healthcare and finance. Central to their ...