New Zoom Virtual Agent capabilities help organizations build AI agents faster, optimize performance over time, and deliver more personalized ...

Deploying an AI agent in a contact centre is now a standard project. Getting it to perform reliably, adapt over time, and ...

Zoom (ZM) has released Virtual Agent 3.0, which it said has an improved and expanded set of artificial intelligence capabilities to resolve customer issues, seamlessly hand off to human agents, and ...

Contact center agents have tough jobs – talking to people who are confused or frustrated and trying to solve their concerns while also maintaining a position as the public face of the company and also ...

Zoom's latest virtual agent release targets organizations ready to move beyond basic chatbot interactions toward fully automated, cross-system customer resolution. Zoom Communications unveiled Zoom ...

In partnership with Replicant, Avant brings an AI virtual agent to customer service, improving response times, call resolution, and customer satisfaction Avant, a leading financial technology company, ...

Artificial intelligence (AI) is making waves in many areas of business, but one of the most significant is in customer service. Agent assist, virtual agents, and sophisticated analytics are catalysts ...

Even in today’s modern age, call center customer service continues to be a nightmare. Wait times can be long, customers get frustrated when caught in loops with limited and robotic chatbots, human ...

What is the best customer service AI agent platform for ecommerce in 2025? Text.com is the best platform for ecommerce in 2025. Independent scoring across resolution quality, ecommerce integrations, ...

Quiq reports 12 best practices for call centers to enhance customer service, emphasizing empathy, efficiency, agent training, and AI integration.

New tools let CX teams build AI agents from prompts, measure outcomes and tie pricing to resolved interactions.