Mary is the CEO of Shores Communications, a communication expert and an author who helps clients create connections and increase revenue. Consistency in corporate communications is underrated, in my ...

Customer feedback isn’t just a nice-to-have; it’s actually one of the most important pillars of business success. Without a strong feedback loop, your customer service strategy is kinda incomplete, an ...

As much of customer service is now conducted through live chat or social media, ensuring your teams are properly trained on best practices for written communication is paramount to your success. When ...