Whether they’re giving tough feedback, addressing conflict or navigating sensitive issues with stakeholders, a leader's job ...

Even for the best leaders, there will always be uncomfortable conversations. Handling them takes knowledge and experience.

Sometimes you need to have a difficult conversation with a coworker. Perhaps they did something to upset you, or perhaps they engage in an ongoing behavior that is troublesome. These conversations are ...

While some are jumping for joy at reuniting with their loved ones over food and fun this Christmas, others would rather grab takeout and call it a day at home… alone. Although declining invites may be ...

The truth about difficult conversations is that they’ll never be comfortable. But they’re also where trust is built.

The holiday season is often portrayed as a time of joy, family gatherings and festive cheer. However, for many, it can also be a period filled with anxiety and tension, especially when it comes to ...

Should the CEO have called a joint meeting with both of those stakeholders to discuss the acquisition? Or should he have talked to them separately? To answer that question, you need to first ...

Difficult people are (unfortunately) everywhere. That coworker who always has to be right, the family member who pushes your buttons, or the customer who seems impossible to please. We've all been ...

As a business owner (yes, if you’re a freelancer you are, in fact, a business owner), challenging clients or difficult customers are part of the deal. It’s an aspect of doing business you may not love ...