Brompton Technology is expanding its Customer Services team as part of its ongoing commitment to providing exceptional support at every stage of the customer journey. The newly structured team will ...

T-Mobile will use technology from OpenAI to create an AI-powered customer support platform. The multi-year agreement is meant to “revolutionize” the customer experience for T-Mobile, the carrier ...

Opinions expressed by Digital Journal contributors are their own. “The solutions we have today will soon not be enough to provide unparalleled customer satisfaction. Information technology continues ...

Picture this: You’ve just bought a fancy new gadget and feel pretty good about your decision. But when you try to set it up, disaster strikes. The buttons don’t do what they should. The settings menu ...

I was recently up late one night trying to fix my car with a fancy new tool that I couldn’t get to work properly and tried calling the company but their help desk was closed. So, I went on its website ...

As much of customer service is now conducted through live chat or social media, ensuring your teams are properly trained on best practices for written communication is paramount to your success. When ...