Companies make mistakes, and sometimes those mistakes are costly. From erroneous health insurance claim rejections to double charges on credit cards, consumers who aren't paying attention can end up ...

Everyone loves to complain about customer service, and over the years, businesses have given the public plenty of reasons to gripe with automated phone service, hidden fees and shoddy workmanship. But ...

Bad customer service can be frustrating, but consumer experts say you shouldn't be left paying for poor work, bad products or unresolved problems and you may have more power than you think to get your ...

When customers give you negative feedback, via survey, tweet, email, text message, phone, Facebook, or in person, your first job is to pacify the complaining customer–immediately. At that initial ...

We collaborate with the world's leading lawyers to deliver news tailored for you. Sign Up for any (or all) of our 25+ Newsletters. Some states have laws and ethical rules regarding solicitation and ...