Couples often believe that repair fails because they say the wrong thing. More often, it fails because it comes before ...

Linda: Bridget had been seeing the same beautician every month for twelve years. She loved the way Babs cut her hair, and since they both had passionate interests in reading and cooking, they traded ...

A customer’s microwave fails after four repair visits and 10 replaced parts, eventually becoming a fire hazard. Best Buy refuses to replace the unit, claiming the repair costs have already exceeded ...