Two terms that have many interpretations because of the multiple definitions for the words assurance and control…. One definition of quality assurance is: all the planned and systematic activities ...

COPC, a customer experience management consulting company based in Winter Park, Fla., had struggled for years to recommend a quality assurance monitoring system to its clients before it decided to ...

Grant Westfield has appointed Joseph Gawne as its Customer Experience, Quality, and Training Manager.

REDWOOD CITY, Calif.--(BUSINESS WIRE)--Cyara, provider of the award-winning Automated Customer Experience (CX) Assurance Platform, today announced its strategic partnership with Carahsoft Technology ...