Customer experience is the new frontier of business differentiation. Eighty-nine percent predicted that by 2016, they will separate themselves from their competition on the basis of customer ...

Getting an edge on the competition has forever been a staple of successful business strategy. Instinct suggests cost-cutting and streamlining as the primary considerations, then perhaps innovation and ...

Customer service and customer experience (often referred to as CX) are two important terms that business owners and brands need to understand in order to thrive in today's competitive marketplace.

People will forget what you said, people will forget what you did, but people will never forget how you make them feel” (Maya ...

The online landscape is undergoing a paradigm shift orchestrated by the transformative power of Artificial Intelligence (AI). Imagine entering a virtual world where every interaction is personalized, ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Having a great product is no longer enough to guarantee business growth. Exceptional ...

Opinions expressed by Entrepreneur contributors are their own. With the advent and popularity of online shopping, the retail industry has continued to show exceptional growth in the coming years. In ...

Carvana Co. is teaming up with former NBA player Shaquille O’Neal for a brand partnership deal that marks the first time the ...

Many of the world’s top car makers continue to undervalue customer experience, according to KPMG’s newly released 25th Global ...

Finding the right bank for you isn’t just about fees and interest rates. These banks set the gold standard for customer experience. David McMillin writes about credit cards, mortgages, banking, taxes ...

Asked what trust means to him, Jason Gowans has a simple answer. “Trust is doing what you say you’re going to do,” the chief digital officer of Levi Strauss & Co. tells me from Seattle. “Part of it is ...