The Metropolitan Council often missed its own performance targets for on-time pick-ups and drop-offs for Metro Mobility, and paid out bonuses to its transportation providers for fulfilling ride ...

With too many passengers for the drivers on hand, the Metropolitan Council has launched a pilot program that lets Metro Mobility customers ride regular-route buses and light-rail trains at no cost.

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James Almen, of St. Paul, uses Metro Mobility to get to his doctor’s appointments at the Allina Clinic in Vadnais Heights. But when Almen, who is blind, tried to book a ride home from his 1:30 p.m.