Marketing, customer service and customer engagement professionals looking for a big payday may have to wait a bit, as pay increases for these professionals have dwindled since the start of the year ...

Leverage public relations to enhance your business's visibility, credibility, and competitive edge. Discover strategies for effective PR in your marketing plan.

Customer marketing is going to play an increasingly important role in how B2B companies do business. Let's face it: Fully engaged customers spend more and stay around longer. Therefore customer ...

A call center is a specialized facility that is used by organizations to handle customer interactions. All incoming and outgoing calls to customer support, telemarketing, and sales services are ...

MarketIQ Central unveils an all-in-one platform to streamline marketing, customer relations, and sales for small businesses.

Customer service can make or break a company's success. Learn the costs and types of customer service training and how training can benefit your business.

Learn how to choose and implement flexible CRM software for your small business and which systems might work best for your company.