One of the most important aspects of customer engagement is self-service. Customers are willing to pay more for a positive customer experience, according to 86% of customers. Therefore, along with ...

When an organization first decides to invest in better knowledge management, the team in charge often struggles to prioritize knowledge needs and select the right combination of tools and approaches ...

Managers are bombarded with an almost constant stream of data every day. According to David Derbyshire, “Scientists have worked out exactly how much data is sent to a typical person in the course of a ...

This year’s list of 100 companies that matter in KM reflects both the evolving landscape in which KM operates and the enduring value of knowledge sharing. The KMWorld team thoroughly enjoys putting ...

The following four case studies look in depth at the challenges faced by knowledge management officers (KMOs) across various headquarters. In each case, the KMOs exercised exceptional staff officer ...

The modern world is interconnected in ways that were unimaginable only a couple of decades ago. There now exists a constant flow of ideas, technologies, services, goods and even people across borders, ...

Success of KM solutions is purely based on the culture of an organisation. Here's how to get the most out of yours Success of KM solutions is purely based on the culture of an organisation. Here's how ...

According to the Ark Invest Big Ideas 2025 report, agents will increase enterprise productivity via software. Companies that deploy agents should be able to increase unit volume with the same ...