eWEEK content and product recommendations are editorially independent. We may make money when you click on links to our partners. Learn More. Staffing levels within IT operations (ITOps) departments ...

Business performance management is a critical component of overall business success. It allows you to evaluate the overall performance of your company and identify its strengths and weaknesses. With ...

More and more companies, government agencies, educational institutions and philanthropic organizations are today in the grip of a new phenomenon. I’ve termed it “metric fixation.” The key components ...

Buying unnecessary inventory costs your business money. Conversely, inadequate inventory can lose sales. Accountants and analysts have developed a number of metrics for judging how efficiently your ...

Running a call center is about more than just answering phones. Every call, every second of talk time, and every interaction ...

Metrics help a business determine whether its goals are being achieved, but only if they have been carefully chosen to represent progress towards central objectives. To write a metrics plan, involve ...