[Editor’s note: Learn about the basics of CRM and analytics straight from the experts. Below is a press release from IMMAP.] MANILA, Philippines – The second installment of IMMAP x CDM’s Web ...

At a recent roundtable of Customer Relationship Management (CRM) specialists, a journalist tabled this question: "If I'm a company that is very traditionally Asian, with a strict hierarchical ...

Rocket CRM has announced a major expansion of its platform with the introduction of Rocket CRM Marketing Automation, a set of ...

Recognizing excellence in the CRM industry is as much an honor for us as it is (we hope) for the recipients. With the seventh annual CRM magazine Market Awards, we take note of the industry’s ...

At a time when some pundits were predicting the demise of CRM as we know it, the industry was abuzz with the news of a host of mergers, a boost in the interest in hosted and on-demand applications, a ...

Countering the idea that Metro is purely for leisure, Microsoft has released some Metro-styled design concepts for Windows 8 versions of its Dynamics ERP and CRM software suites. Countering the idea ...