Why Customer Convenience Matters One of the biggest mistakes that executives and business owners make is to forget that they’re human as well. Software and AI are amazing, but they can’t understand ...
How psychographic insights can elevate CX and provide a competitive edge to customer-facing brands through personalization and emotional resonance. In a customer-centric world, understanding ...
A new FICO survey finds that 88% of bank customer respondents report that customer experience is as important or more important than its products and services. 33% of respondents have only changed ...
Journalists ask questions, and people answer them. This is how the business works, and how it’s always worked. But: Why? Why do people tell us their stories? Why do they let us into their lives, their ...
Welcome to the this week’s episode of Ten Minute Talks! HW Media’s Chief Operating Officer Diego Sanchez, is joined by the President of NewRez, Baron Silverstein. The pair talk about the importance of ...
PETER BELL, CEO of StorageNetworks, knows his company is in the right market at the right time. While a recent wave of storage hardware vendors such as Hitachi and Fujitsu have urgently tried to ...
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Importance of KYC and Sanctions Screening: Protecting Organizations from Risky Customers
In today’s world, where financial crimes like money laundering and terrorist financing pose significant risks, organizations must take steps to know exactly who they are doing business with. This is ...
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