It's definitely a moment of tension: A customer is unhappy, perhaps irate, and is seeking both attention and satisfaction. Or perhaps he's suffered a major setback—a storm or fire, for example—and is ...

Many factors affect emergency operations. Managing the four C’s is a key ingredient and a definite requirement for success. These are command, control, communications and coordination. They are four ...

Small and medium-sized organizations without a disaster recovery plan are 40% more likely to close their doors permanently after a disaster. Research from FEMA highlights this alarming reality, ...