SAP has always been a leading provider of CRM software. However, SAP’s strategy has shifted toward a software-as-a-service (SaaS) model through which it plans to close the gap between its offerings ...

The demand for cloud-based customer support solutions has burgeoned during the COVID-19 pandemic, as it resulted in many organizations embracing the work-from-home culture. According to a Fortune ...

SAP AG is readying an upgrade of its customer relationship management (CRM) software that officials said will deliver more industry-specific functions and increased ties to other applications. SAP ...

AI could automate tasks that occupy 60 to 70 percent of employees’ time. That’s a lot of time back. Organizations must think ...