In March, I attended Shoptalk – one of the largest retail conferences in the country – and much of the conversation there focused on digital-first strategies for bridging physical and digital retail, ...

In our modern, connected world, putting the customer first requires a comprehensive digital engagement strategy. Financial institutions, especially midsized and smaller organizations, have a history ...

Telstra today hit a major milestone in its Digital First strategy, opening its Sydney digital transformation centre, one of two centres that the company announced in March. Telstra's executive ...

In this issue, we begin with the strategy dimension. The next two issues will review people and technology dimensions, respectively. A digital-first strategy begins with a digital offering. A ...

Hospitals and health systems have been discussing digital-first patient engagement for a while now, but fewer organizations than you might think have made huge strides forward on that front. Likewise, ...

Charnita is a wife, pet mom, tech enthusiast, and part-time freelance writer with over 14 years of experience. She's done countless app roundups, product reviews, and tutorials! In her free time, she ...

Digital transformation is the topic du jour in healthcare today. Everyone – from the board and the C-suite, to the health IT team, to doctors and nurses – is talking about how digital technologies can ...

Despite digital-first customer service taking off in the private sector, citizens still strongly prefer phone calls and in-person visits for engaging with government agencies. It could be that they ...

PALO ALTO, Calif.--(BUSINESS WIRE)--Deserve, a fast-growing fintech startup based in Palo Alto, unveiled its Digital First Card, a revolutionary product that can decision consumers in minutes and ...

DENVER – In a cost-cutting move last year, The Denver Post relocated from the city’s downtown, where the newspaper had been based for more than a century, to quarters in its printing plant in a ...

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