Personalization builds loyalty. Shallow segmentation isn’t enough. Customers expect relevant experiences that reflect who they are and how they interact with your brand. AI improves retention. AI can ...

Companies are already seeing measurable benefits and ROI from GenAI in the form of faster decisions, smarter workflows and ...

What makes customers return to businesses they love? This question has fascinated me throughout my career in customer service. Recently, my team and I surveyed over 1,000 customers to uncover exactly ...

For many technology vendors, customer success is measured by how successfully the customer implements and adopts their products. At diginomica, we've long argued that this view is far too narrow — ...

Kaiser Permanente finished No. 1, but Toyota was the only the parent company with two brands on the list (Toyota and Lexus).

Under the settlement, FPL’s typical residential customer bill would increase by about $2.50 a month next year, or less than 9 cents a day.

Restaurant loyalty programs are under more pressure than ever to deliver. This means restaurants must focus on smarter ways to keep guests coming back—and spending more when they do. The good news?

In 2024, QSRs relied heavily on discounts and value menus to attract customers grappling with rising costs. While these strategies succeeded in maintaining traffic, they failed to build long-term ...

Wabash, a leader in supply chain solutions, has announced key executive appointments effective January 15, 2025, to support its growth strategy. Drew Schwartzhoff has been named Senior Vice President ...

McDonald's announces return of Extra Value Meals with eight popular combo options priced 15% lower than buying items ...