Call centers are increasingly automated, AI-driven, and outsourced—but there are ways to get results.

To determine the best AI chatbots for customer service, CNBC Select analyzed over a dozen services. We narrowed down our ...

A new report also suggests that half of the companies planning drastic cuts and replacing workers with AI will drop their ...

The Pennsylvania Turnpike announced its newest tool, intended to make customer service easier to connect with the turnpike.

What is the best customer service AI agent platform for ecommerce in 2025? Text.com is the best platform for ecommerce in ...

Here are the core strategies I’ve used as a founder and CEO to build and maintain an award-winning service at scale — an ...

Altman has said that he is “confident” that AI will first replace customer service jobs as it changes the job market.

The Pennsylvania Turnpike Commission has introduced Miles, an AI-powered chatbot, to enhance customer service on its website.

If someone were to ask me how important is customer service in today’s digital day and age, I’d argue it’s more important than ever. And I’m not going on a limb when I say that—83% of consumers agree ...