A company’s internal culture is more than just a set of shared beliefs—it’s the force that shapes how employees think, act, ...

Leading organizations are shifting toward holistic, adaptive AI that automates the entire customer journey. This integrated approach treats AI as a dynamic, evolving system rather than a static tool ...

Businesses that actually do offer personalization well reap the rewards in increased customer loyalty and retention. On the flip side, companies that fail to provide personalized experiences or that ...

Here are the core strategies I’ve used as a founder and CEO to build and maintain an award-winning service at scale — an ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Customer success teams across software companies monitor key metrics religiously—reviewing ...

Inbenta, an innovator in AI-powered customer experience applications and enterprise automation, is proud to announce that it ...

Simon Short, senior vice president of customer excellence at ServiceNow, has joined its Board of Directors. Short has ...

Shopify reports that customer feedback drives business success by guiding product development, evolving marketing strategies, and fostering community.

The Customer Success Festival will be held on February 12-13, 2025, in Austin, Texas. This two-day event will bring together industry leaders, customer success managers, and executives to explore ...

Backed by enhanced resources and a sharpened strategy, this team is redefining what a community bank can deliver, combining ...

Devanesan Moses, a seasoned cybersecurity and customer success executive, announced on LinkedIn Thursday that he has been appointed vice president of customer enablement and success at Mattermost .

I'm thrilled to join the talented team as we support our customers to get the most out of our systems and solutions,' says ...