A video viewed nearly 13 million times shows a server yelling after a customer who reportedly left a low tip. The shockingly rude and sarcastic service from a restaurant's waitstaff is seen in several ...

What's an acceptable tip for a driver who delivers a $20 pizza? A TikTok video purporting to show a DoorDash delivery driver in Texas swearing at a customer over the $5 tip she gave him has gone viral ...

Here are the core strategies I’ve used as a founder and CEO to build and maintain an award-winning service at scale — an ...

Even five years ago, almost every customer in a HubSpot survey rated an “immediate” response as important or very important. With more companies offering automated round-the-clock support to keep up ...

Sara Santora is a Newsweek reporter based in Florida. Her focus is reporting on viral social media posts and trends. Sara joined Newsweek in 2021. She is a graduate of Florida State University. You ...