To recap, Gold partners seeking to re-up must provide Microsoft with 10 CSAT Index survey responses during the 12 months prior to re-enrollment. Survey results are sent to partners and reported in ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Sumit Aneja Customers now ...

It has been well-documented on this site and others that customer experience, or CX, is the No. 1 brand differentiator. Every contact center-as-a-service vendor leads with this when talking about ...

NGK and NTK earned top ratings in EMEA for quality, innovation and service, strengthening distributor and workshop ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More “Your most unhappy customers are your greatest source of learning.” Bill ...